Last Updated: April 15, 2023

Introduction

Welcome to Coastlyn Luxury Yacht Tours ("Coastlyn," "we," "us," or "our"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website coastlyn.com, use our services, or communicate with us.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

Data We Collect

We collect several types of information from and about users of our website and services, including:

Personal Data

Personal Data refers to any information that identifies you as an individual. We may collect the following types of Personal Data:

• Identity Information: First name, last name, username or similar identifier, title, date of birth.
• Contact Information: Email address, telephone numbers, billing address, delivery address.
• Financial Information: Payment card details, bank account information.
• Transaction Information: Details about payments to and from you, and details of services you have purchased from us.
• Profile Information: Your preferences, feedback, and survey responses.
• Health Information: Information about allergies, dietary requirements, disabilities, or medical conditions that may affect your yacht tour experience.
• Marketing and Communications Information: Your preferences in receiving marketing from us and our third parties and your communication preferences.

Usage Data

We automatically collect certain information about how you interact with our website, which may include:

• IP addresses
• Browser type and version
• Operating system
• Time zone setting and location
• Pages of our website that you visit
• Time spent on those pages
• Information about your computer or device
• Referral source
• Other statistics

How We Use Your Data

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our website and services
• Process and complete transactions, and send related information including booking confirmations and invoices
• Create and manage your account
• Personalize your experience
• Respond to your comments, questions, and requests
• Send you technical notices, updates, security alerts, and support messages
• Provide customer service and respond to inquiries
• Monitor and analyze trends, usage, and activities in connection with our website and services
• Detect, prevent, and address technical issues
• Improve our website, products, and services
• Process payment transactions
• Fulfill our contractual obligations
• Comply with legal obligations

Marketing Communications

We may use your Personal Data to send you promotional information about our services, offers, events, newsletters, and updates if you have opted to receive such communications. You can opt out of receiving these communications at any time by:

• Clicking the "unsubscribe" link in any marketing email we send
• Contacting us at [email protected]
• Updating your preferences in your account settings

Data Sharing and Disclosure

We may share your personal information in the following situations:

Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

Legal Requirements

We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Protection of Rights

We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.

With Your Consent

We may share your information with your consent or at your direction.

Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content.

What Are Cookies

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
• Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
• Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

Managing Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you would like to exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including personal data, to Canada and process it there.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Coastlyn Luxury Yacht Tours
130 Rue Pascal-Comeau, Godbout, QC G0H 1G0, Canada

Email: [email protected]
Phone: +1 (908) 873-9735