Last Updated: April 15, 2023

Refund Policy Overview

At Coastlyn Luxury Yacht Tours, we understand that plans can change. This Refund Policy outlines the conditions under which refunds may be issued for our luxury yacht tours and services. We strive to provide fair and transparent refund procedures while balancing our operational commitments and costs.

Please read this policy carefully before making a booking, as by completing your reservation and making payment, you acknowledge and agree to these terms.

Cancellation and Refund Schedule

Refunds are determined based on the notice period provided before your scheduled tour departure date. The following cancellation and refund schedule applies to all standard yacht tour bookings:

Cancellation Period	Refund Amount
More than 60 days before departure	70% of total payment (loss of deposit only)
60-31 days before departure	50% of total tour price
30-15 days before departure	25% of total tour price
14 days or less before departure	No refund

Please note: The 30% deposit required at the time of booking is non-refundable under any circumstances, as it is used to secure yacht reservations and staff resources.

Eligibility for Refunds

Standard Cancellations

To be eligible for a refund according to the schedule above, you must submit your cancellation in writing to [email protected]. The cancellation date will be determined based on the date the written cancellation is received by our office.

Special Circumstances

We understand that exceptional circumstances may prevent you from taking your tour. In the following cases, we may offer more flexible refund options or credit toward future bookings:

1. Medical Emergency: If you, your travel companion, or an immediate family member experiences a serious medical emergency that prevents travel, we may provide a more flexible refund or credit upon receipt of a doctor's note or other medical documentation.
2. Death in the Family: In the unfortunate event of a death in your immediate family prior to your tour, we will work with you to provide the most appropriate solution.
3. Natural Disasters: If a natural disaster significantly impacts your area of residence or our tour destination, making travel impossible or unsafe, we will review the situation and may offer a postponement or partial refund.

All special circumstance refund requests must be submitted in writing with appropriate documentation. Each case will be reviewed individually, and decisions are at the discretion of Coastlyn management.

Tour Cancellation by Coastlyn

If we must cancel a tour for any reason, including but not limited to safety concerns, insufficient bookings, mechanical issues, or force majeure events, you will be offered the following options:

• Rebooking on an alternative date at no additional cost
• Credit toward another tour of equal or greater value (with you paying any difference in price)
• A full refund of all payments made to Coastlyn

Refund Process and Timeframe

How to Request a Refund

To request a refund, please follow these steps:

1. Submit your refund request in writing to [email protected]
2. Include your booking reference number, name, tour date, and reason for cancellation
3. Attach any relevant supporting documentation (medical notes, etc.)
4. Specify your preferred refund method (original payment method, bank transfer, etc.)

Processing Time

Once your refund request has been approved, please allow the following processing times:

• Credit Card Refunds: 7-14 business days for the refund to appear on your statement
• Bank Transfer Refunds: 10-15 business days to process
• Other Payment Methods: Processing times will vary

Please note that your financial institution may have additional processing times that are beyond our control.

Refund Method

Refunds will be issued using the original payment method whenever possible. If this is not feasible, we will work with you to arrange an alternative refund method.

Non-Refundable Items and Services

The following items and services are non-refundable under any circumstances:

• Travel insurance premiums
• Visa and passport fees
• Vaccination costs
• Third-party fees not collected by Coastlyn
• Service fees for changes to bookings
• Special arrangements made at your request

Trip Insurance Recommendation

We strongly recommend purchasing comprehensive travel insurance that includes trip cancellation, medical emergencies, and evacuation coverage. A good insurance policy can protect your investment in case you need to cancel for covered reasons. Please consider purchasing insurance at the time of booking your tour.

Policy Modifications

Coastlyn reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website and will be effective immediately upon posting. The policy in effect at the time of your booking will apply to your reservation.

Exceptions and Special Cases

We recognize that unique situations may arise that are not covered by this policy. In such cases, please contact our customer service team directly to discuss your specific circumstances. While we cannot guarantee exceptions to our policy, we will make reasonable efforts to find a fair solution.

Thank you for choosing Coastlyn Luxury Yacht Tours. We look forward to providing you with an exceptional experience on the water.